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Bravix
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Return policy

Bravix makes jerseys to order and prints names and numbers individually for each customer, so our return policy is split by product type to be fair to both sides. We always prioritize fixing any problem that comes from our workshop quickly.

1. When Bravix replaces or remakes the order at its own expense

  • Production defects: seams coming apart, peeling, misaligned or bleeding prints, holes or tears in the fabric on arrival.
  • Wrong design, color, size, name or number compared with the confirmed order.
  • Missing items compared with the order.

In these cases Bravix bears all remaking costs and shipping in both directions.

2. Size exchange for plain items (no name or number printed)

  • Sizes can be exchanged within 7 days of receiving the order.
  • Items must have their tags intact, be unwashed and unused, with no odor or stains.
  • Number of exchanges per order: 1.
  • Shipping for a size exchange requested by the customer is paid by the customer.

3. Items not eligible for return or exchange

  • Jerseys printed with names, numbers, logos or custom designs (except for Bravix errors under section 1), because they are made specifically for each customer and cannot be resold.
  • Mistakes in information supplied by the customer (name, number, size, logo) that the customer confirmed on the design mockup or order.
  • Items that have been used or washed, or damaged through improper use or storage.

4. Deadline for reporting problems

Please inspect your order on arrival (see the Inspection Policy) and tell Bravix as soon as possible, with clear photos or video of the problem and your order number.

Reporting window: within 24 hours of receiving the order. After this period Bravix will still help as far as we can, but we cannot guarantee a remake at our expense.

5. How returns and refunds work

  1. Contact Bravix via website chat, Messenger, Zalo or our hotline 0326034168.
  2. Bravix checks the details and, if needed, tells you how to send the items back to the workshop.
  3. Defective items are remade and shipped as a priority.
  4. If a remake is not possible, Bravix refunds the corresponding amount by bank transfer within 7 working days.

6. Contact

For any questions about returns, please contact Bravix through the channels on the Contact page.

Working hours: 8:00⁠–⁠21:00 daily.